Return Policy

Right of redrawal & Returns

In accordance to the legal provisions in force, customers have a period of 7 days from receipt of the products to exercise their right of withdrawal to SOUNDWORKS without having to give reasons or pay a penalty.

In case of exercise of the right of withdrawal within the abovementioned period, only the price of the purchased product and the sending costs will be refunded ; the cost for returning the product to our office remain at the customer's expense. Should the customer exercise his right of withdrawal on part of the order he received, the refund of the initial sending costs will be prorated to the item's shipping cost and not to the whole order.

Returns are to be done in their initial and complete state (packaging, accessories, user's notice...) that allows the product to be resold as new. SOUNDWORKS asks of the customers to join copy of the invoice of their order for optimal management.

In accordance to the legal provisions in force, the right of withdrawal may not be exercised on customizable books, audio or video recording which have been unsealed by the customer.

No return received as against refund will be accepted by SOUNDWORKS, whatever the reason.

Returns are to be sent to this address :

Returns, Exchanges & Warranty

Our products are checked individually before being sent. In case the customer receives a damaged parcel, the customer must notify the courier immediately. In accordance to the legal provisions in force relating to the compliance with the contract and particularly those specified in the Article L211-4 du Code de la Consommation (French Consumer Code), we will refund or exchange the products apparently defective or which do not match the customer's order (these provisions do not concern items damaged during the delivery). We ask of our customers wishing to implement these provisions to contact our Support Services through the form accessible in the 'FAQ' section. The items must be returned by mail in the complete state in which these were received (accessories, packaging, notice...). The customer also benefits from the warranty against hidden defects, in accordance to the legal provisions in force specified in the Article 1641 du Code Civil (French Civil Code). These provisions do not prevent the customer from benefitting of the right of withdrawal mentioned in the article 7.1 of this text. If the product is no longer available, our services will contact the customer to determine the nature of the refund (credit note, bank transfer or check).

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

You can also contact us if you have any questions.

Contact Us

If you have any questions on how to return your item to us, contact us with this form or by phone at +33 (0)491-830-308.